An essay from today's NYT: When executives at Circuit City decided last Wednesday to cut costs by laying off 3,400 of their most experienced salesclerks, they undoubtedly went through a number of calculations: that they could save $250 million over two years; that consumers are inured to bad service; and that the layoffs would be a one-day blip in the news.
They were right about the last part...Read the whole article HERE
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment